Refund Policy
Kohler DTC Return/Refund Structure:
In order to initiate a return of any specific Service/Product, it is mandatory for the Users/Visitors to first initiate a return process in Kohler India’s DTC portal.
Subsequent to such initiation, a verification shall take place by the concerned Customer service representative and if successful, the defective product shall be picked up (if required) and refund will be initiated. There will be no replacement of any Service and the User/Visitor shall only be entitled to get a refund. In order to place a refund, the User/Visitor must promptly place a return request order within 7 days from the receipt of delivery of Service under the following circumstances failing which no refund will be initiated.
How to create return request:
In order to place a return request, please check for “Place Return” section (under Customer service) in website footer. Click ‘Place return’ and fill the order details to initiate return’s for your order. You can also click on this link which will direct you to return section.
Product once installed is Not entitled for Returns under 7* Days Return policy. It will be entertained under standard warranty/claims policy.
Reasons under which return request can be raised:-
- Damaged Product
- Defective Product
- Missing parts/accessories
- Wrong product received
Refund will happen for the exact amount paid by customer for the Service(s) for which return request is placed under conditions mentioned in the table above. Return request to be validated and refund to be processed only if the return request is validated as a genuine request.
For any queries, please reach out to us at below contact.
Call Us 1800-103-2244
10:00am - 6:00pm (except Sundays and Holidays)
Email Us: cust_service@kohler.com